Refund policy
RETURN & REFUND POLICY
Effective Date: October 2025
Overview
At The Hidden Plug, we specialize in digital vendor lists and educational materials delivered instantly after purchase. Because our products are non-tangible digital files, all sales are final once the order is completed. This policy explains our terms clearly to ensure transparency and protect both our business and our customers.
1. Digital Product Delivery
All products offered on our website are digital downloads or instant-access content (such as PDFs, spreadsheets, and online resource links).
Once payment is confirmed, your purchase is automatically fulfilled and delivered via email or on-screen download.
No physical goods are sold, shipped, or stored by The Hidden Plug.
2. No Refunds or Returns
Because digital products are immediately accessible upon payment, they cannot be returned or exchanged.
After access is granted, the transaction is considered final.
By completing your purchase, you acknowledge and agree that:
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You are buying a digital product.
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You understand that digital items cannot be “returned” once accessed.
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You waive any right to cancellation or refund once delivery begins.
3. Exceptions (Rare Cases)
We may, at our sole discretion, review refund requests under very limited conditions such as:
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Duplicate purchase: You accidentally bought the exact same item twice within a short time frame.
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Technical issue: You paid successfully but never received the download link and our team confirms delivery failure after investigation.
In these cases, please contact support@thehiddenplug.shop within 48 hours of purchase, providing your order number and payment receipt.
If your request meets our criteria, we may re-issue the product or provide a refund.
4. Verification & Disclaimer
Our vendor lists are compiled for educational and informational use only.
We do not guarantee or endorse any third-party suppliers listed in our materials.
You are solely responsible for verifying supplier legitimacy and product authenticity before engaging in any transaction.
5. Chargebacks
Before opening a dispute or chargeback, customers must contact our support team to resolve any issues directly.
Initiating an unauthorized chargeback without first contacting us may result in:
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Permanent ban from our platform
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Reporting to fraud-prevention databases
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Possible legal action for contract breach or fraudulent claim
6. Legal Notice
By completing a purchase, you acknowledge that:
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You are entering a binding agreement governed by this policy.
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You have read and accepted these terms prior to checkout.
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You understand that misuse of our materials for illegal or counterfeit activities is strictly prohibited and may result in legal consequences.
Contact Us
If you experience a technical issue or have any questions regarding your purchase, please contact our team at:
📧 support@thehiddenplug.shop